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📚 Knowledge Base

The Knowledge Base in Vendora helps you create, manage, and share articles that support your customers and staff. It works like an internal or public FAQ system.

This is especially useful for businesses that want to:

  • Train employees faster
  • Provide quick self-help for customers
  • Document policies, guides, and support articles

🧩 Key Features​

  • Organize articles into categories and subcategories
  • Create rich-text articles with images, links, and videos
  • Mark articles as Public or Private
  • Searchable by keywords for fast access
  • Track article views and effectiveness

🛠️ Creating Knowledge Base Articles​

  1. Go to Knowledge Base → Add Article
  2. Fill in:
    • Title
    • Category
    • Content (You can format text, add images, links, etc.)
    • Access Type: Public or Private
  3. Click Save

🗃️ Managing Categories​

  1. Navigate to Knowledge Base → Categories
  2. You can:
    • Add/Edit/Delete categories
    • Create subcategories
    • Rearrange order

🔒 Access Control​

  • Public articles are visible to all users, including on customer-facing platforms
  • Private articles are restricted to system users (e.g., employees)

Use this to separate internal SOPs from customer FAQs.

🔍 Search and Filter​

Users can search articles by:

  • Keyword in the title or content
  • Category or tags
  • Access level

This makes it easy to find what they need in seconds.

📊 Article Engagement​

Track:

  • How many times an article was viewed
  • When it was last updated
  • Who created or edited it

Helps you measure usefulness and update outdated info.

🧠 Use Case Ideas​

  • 💼 Employee onboarding guides
  • 🛒 Customer help with ordering, returns, loyalty points
  • ⚙️ Technical setup or troubleshooting steps
  • 📏 Store policies and procedures

Vendora's knowledge base ensures your business runs smoother with fewer repeated questions and faster support.