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🛟 Support

Vendora provides a Support Ticket System to help businesses manage customer issues, questions, and service requests efficiently.

🎫 Support Ticket System​

You can allow customers or staff to raise tickets for:

  • Order issues
  • Refund requests
  • Technical problems
  • Product inquiries
  • General questions

🛠️ How to Enable Support Module​

  1. Go to Essentials → Modules
  2. Find and enable Support Tickets
  3. Once activated, the Support menu will appear in the sidebar

📩 Creating a Support Ticket​

  1. Go to Support → Add Ticket
  2. Fill in:
    • Subject
    • Customer
    • Priority (Low, Medium, High, Critical)
    • Assigned To
    • Status (Open, Pending, Closed)
    • Category
    • Message/Issue Description
  3. Optionally attach screenshots or documents
  4. Click Save

📋 Ticket Statuses​

  • Open: Ticket is newly created
  • Pending: Waiting for a response or action
  • Resolved/Closed: Issue is solved and ticket is closed

👥 Assigning Tickets​

  • Tickets can be assigned to specific team members for follow-up.
  • Use roles and permissions to limit who can access and manage tickets.

📁 Categories​

Organize tickets into categories for easy tracking (e.g., "Technical", "Billing", "Product Inquiry").

You can manage categories under Support → Categories.

🔍 Viewing and Filtering Tickets​

  • Use filters to sort by:
    • Status
    • Priority
    • Assigned staff
    • Date created
  • Search by keyword or customer name

📢 Notifications​

  • Email notifications are sent when:
    • A new ticket is submitted
    • A ticket is updated or replied to
  • Admin and assigned users are notified accordingly

🧠 Best Practices​

  • Respond promptly to critical/high priority tickets
  • Use categories to track common issues
  • Encourage customers to include clear details and screenshots
  • Mark tickets as closed only when issue is fully resolved

The Support module in Vendora helps you stay responsive and professional, keeping your customers happy and loyal.