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🎁 Reward Points (Loyalty System)

Vendora includes a Reward Points system to help you retain customers and encourage repeat purchases. Customers earn points based on their purchases and can redeem those points on future orders.

⚙️ Enable Reward Points​

To enable the loyalty system:

  1. Go to Settings → Business Settings → Reward Points

  2. Enable “Enable Reward Points”

  3. Configure the following:

    • Amount spent per point – e.g. 10 EGP = 1 point
    • Minimum order total to earn points
    • Maximum points per order
    • Redeem value per point – e.g. 1 point = 1 EGP
    • Minimum redeemable points
    • Expiry period for points (in months)

  4. Click Save

🛍️ How Customers Earn Points​

  • Customers automatically earn points when completing eligible purchases.
  • Points are calculated based on the subtotal (excluding tax and shipping).
  • Earned points are recorded in their profile and visible under Contacts → Customers.

💵 Redeeming Points​

Customers can redeem points at checkout:

  1. On the POS screen, add the customer and products
  2. If the customer has enough points:
    • A “Redeem Points” option will appear
    • Enter the number of points to redeem
    • The value is deducted from the total
  3. Complete the sale

👥 Manage Customer Points​

You can manage and adjust reward points manually:

  • Go to Contacts → Customers
  • Edit a customer’s profile
  • Modify the Total Reward Points

📊 Track Reward Usage​

Use reports to analyze reward point usage:

  • Navigate to Reports → Reward Point Report
  • Filter by customer, date range, business location
  • View:
    • Points earned
    • Points redeemed
    • Remaining balance

✅ Best Practices​

  • Use reward points to encourage upsells or bundle offers
  • Set expiration dates to keep customers engaged
  • Promote loyalty campaigns seasonally
  • Use printed receipts or SMS to show point balances after purchases

Vendora’s Reward Points system adds a competitive edge to your customer experience, driving loyalty and repeat sales.